Privacy Policy

Last updated: November 13, 2026

This policy explains how YRL SHOP LLC ("we", "us") collects, uses and protects information when you visit lycheeos.com and when invited sellers use LycheeOS, our listing and order management system.

1. Information we collect

Website visitors

• No cookies. This website does not set cookies or use advertising trackers.
• Aggregate analytics. We use Cloudflare Web Analytics, which counts page views without cookies and without identifying individual visitors.
• Emails you send us. If you write to us, we keep your message and email address to reply.

Sellers using LycheeOS

• Account information: names, email addresses and roles of the people who use LycheeOS on your behalf.
• Shop data from connected marketplaces: such as shop settings, listings, inventory, orders, shipments and payment summaries, received through the authorization you give on each marketplace.
• Buyer information contained in orders: such as buyer name, shipping address, email and phone number, and personalization details, to the extent the marketplace provides them.
• Customer messages: emails from buyers in mailboxes you choose to connect.
• Operational records: logs of actions taken in LycheeOS, such as who changed a listing or shipped an order, and when.

2. How we use information

• To provide LycheeOS to you: managing listings, processing orders, producing and shipping items, sending tracking information and handling customer messages.
• To keep the service secure, investigate problems and keep an audit trail.
• To communicate with you about the service.

We do not sell personal information. We do not use one seller's data to serve another seller, and we do not use buyer information for marketing.

3. Marketplace data

Data received from Etsy and other marketplaces is used only to provide the service to the seller who authorized it, and in line with each marketplace's API terms. Sellers can revoke our access at any time from the marketplace's settings.

4. Sharing

We share information only with service providers that help us run LycheeOS, and only as needed for their task:

• Cloud hosting, storage and network providers.
• Workflow automation providers used to connect with marketplaces and mailboxes.
• Shipping carriers and logistics providers, which receive the shipping details needed to create labels and deliver orders.
• AI service providers used to help draft listing content and check production work, which receive only the information needed for that task.

We may also disclose information when required by law or to protect our rights, or as part of a merger or sale of our business, in which case this policy continues to apply.

5. International processing

Our team and service providers operate in several countries, including the United States and China. Information may be processed outside the country where you or your buyers live, with the safeguards described in this policy.

6. Retention

We keep seller and order data for as long as you use LycheeOS and as needed for accounting, tax and legal obligations afterwards. When you stop using LycheeOS, you can ask us to delete your data, subject to those obligations.

7. Security

Data is encrypted in transit. Marketplace credentials and access tokens are stored on our servers and are never exposed to web browsers. Access to LycheeOS is limited by role, and changes are logged.

8. Your choices

• Ask for a copy of the personal information we hold about you, or ask us to correct or delete it.
• Revoke LycheeOS's access to your shop from the marketplace at any time.
• Buyers who have questions about an order should contact the shop they bought from; we will help the shop respond.

9. Children

LycheeOS is a business service and is not directed to children under 16.

10. Changes

We may update this policy. The date at the top shows the latest version. If a change is significant, we will tell sellers directly.

11. Contact

YRL SHOP LLC · hello@lycheeos.com